Facilities - Natural History Museum

We aim to provide a friendly, accessible environment for all our visitors and the widest possible access to our buildings, exhibitions and collections.
Everything you need to know if you’re visiting with children, from babycare facilities to pushchair access, is in our Parents' survival guide on our main website.

If you have a question or comment about access, please call the information desk on +44 (0)20 7942 5011

To answer all your questions, there are information desks with friendly staff around the Museum. For more information you can also buy a souvenir guide .

Can be found throughout the Museum and are clearly marked on your free map.

Cash machines
Are located by the Cromwell Road entrance and in the toilet lobby off the Central Hall .

Can be found by the entrance to the Cromwell Road entrance, in the Central Hall toilet lobby and by the Exhibition Road entrance.

Meeting point
The meeting point is in the Central Hall, just under the tail of the Diplodocus skeleton .

Avoiding busy times
You can avoid busy times by visiting on weekdays outside school holidays. Mornings are also often less busy. The Exhibition Road entrance is the quietest.

You can take photographs and videos for personal use in the Museum.

First aid
For first aid, please go to the nearest information desk or find the nearest member of staff: look for the red uniform and name badge.

Emergency evacuation
If you have particular needs in the event of an emergency evacuation, please let us know when you arrive.

If you’d like to share your thoughts and comments about your trip to the Museum, please fill in an online feedback form .

Your security
For the safety and security of our visitors, staff and exhibits, most areas of the Museum are protected by CCTV. Visitors are reminded not to leave personal belongings unattended at any time. Bag searches may be in operation. The Museum reserves the right to refuse admission.

Lost property
To enquire about a lost item please call +44(0)20 7942 5660 and leave a message. Make sure to tell us your name, your telephone number, a brief description of the item and the date you lost it.

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