Faqs - Van Gogh Museum Amsterdam

Concerning online ticket sale

For what period can I buy tickets?
You can buy tickets for any period between now and 31 December 2007. You can visit the museum on the day and time of your choice within the selected period. The barcode is scanned at the museum entrance, which cancels the ticket.

Can I buy an unlimited number of tickets?
You can buy a maximum of 10 tickets.

Can I exchange or return tickets that I have bought online?
Unfortunately, tickets cannot be exchanged or returned.

If my tickets have expired can I use them on another day?
Unfortunately tickets cannot be refunded or exchanged for tickets for a later date.

Are special arrangements available for groups?
No arrangements are available for groups. For schools there are special arrangements.

Do I pay an extra charge or booking fee for tickets I buy online?
Online tickets cost the same as those bought at the ticket desk.

What happens to my personal details?
The personal details you submit, such as your name and e-mail address, are only used by the Van Gogh Museum to provide you with information about our activities. They are not made available to third parties.

Are my creditcard details stored in your database?
Your creditcard details are not stored in our database.

Why do I need confirmation by e-mail as well as the tickets on screen?
This service enables you to print your tickets at a later stage or at a different location.

Where can I submit further questions or register a complaint?
Please send any queries regarding online tickets by e-mail to onlinetickets@vangoghmuseum.nl.

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