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Duke of York’s HQ, King’s Road, London, SW3 4RY

Opening hours: Monday-Sunday: 10am-6pm, last entry: 5:20pm for free Ground Floor exhibitions; 4:30pm for ticketed exhibitions.

FREQUENTLY ASKED QUESTIONS

What is your query about? Please select from the following options:

What are the usual opening hours?

Saatchi Gallery is open Monday to Sunday 10am – 6pm. Check our exhibition pages for details on Saatchi Lates.

Saatchi Gallery is located just off the iconic King’s Road in Chelsea. Our full address is Saatchi Gallery, Duke of York’s HQ, King’s Road, London, SW3 4RY.  Please visit our ‘Plan our visit‘ page for more information.

Is bike parking available?

Yes, bike parking is available in front of the Gallery, through the gate accessed from Duke of York’s Square.

Do you have a car park?

No. Public car parking is available at Sloane Square Car Park, Cheltenham Terrace, London SW3 4RD.

Saatchi Gallery members receive 30% reduced tariff rate at Sloane Square Car Park upon presentation of their valid membership card.

Contact admin@saatchigallery.com to book a disabled parking space in advance of your visit.

Saatchi Gallery is open on all public holidays except Christmas day and Boxing Day. 

We recommend 2 hours for a visit to our major exhibitions. Ground floor galleries feature temporary changing exhibitions, which may require an additional half hour.

  • We are limiting the number of people permitted into the Gallery at any one time
  • All visits must be booked in advance, including our free exhibitions. Please pre-book your tickets online. 
  • Please do not come to the Gallery if you are ill or displaying any symptoms of COVID-19.
  • Visitors are requested to check in with the NHS’s Test and Trace App upon arrival. 
  • Visitors are required to wear a face covering inside the Gallery, in line with government guidance, unless exempt.
  • Please maintain social distancing within the Gallery and follow the one-way routes we have introduced.
  • Please make use of the hand sanitisers provided within the Gallery.
  • Our cloakroom is closed. Only small bags will be permitted into the Gallery and these must be carried safely at all times.
I have a question regarding Saatchi Art

Saatchi Gallery no longer has any affiliation with Saatchi Art. Saatchi Gallery remains an entirely separate entity since 2014. Please contact Saatchi Art directly for all enquiries

Unfortunately Saatchi Gallery Bar & Brasserie is closed.

Assisted or ramp access is available at the Gallery’s main entrance. All floors have lifts and there is level access between the galleries on each floor.

Is it possible to book a wheelchair?

Wheelchairs are available upon request. Advanced booking is recommended. Please email foh@saatchigallery.com or call 0207 811 3077 (Lines open Mon-Sun, 10AM- 4PM).

Where are accessible toilets situated?

Accessible toilets are situated on the Lower Ground Floor and Mezzanine.

Is disabled parking available?

There are two blue badge disabled parking bays to the rear of the Gallery which can be accessed via Turk’s Row off Lower Sloane Street. Advanced booking is essential. To reserve a disabled parking bay please email foh@saatchigallery.com or call 0207 811 3077.

How can I book a ticket for an exhibition or event?

All bookings are made via our website

Can bookings be taken over the phone?

Currently we are not accepting bookings over the phone.

Please visit our tickets page to book your tickets. 

I have booked a ticket but am no longer able to attend. Can I request a refund?

Tickets cannot be exchanged or refunded for the majority of events unless the event is cancelled. Tickets are only valid for the date, time and exhibition or event stated. 

I am a teacher/community group leader and I'd like to hear about your programmes. How do I keep up to date with news and events?

You can sign up to our termly newsletter by emailing education@saatchigallery.com

Please also follow us on Instagram: @saatchigallery_learning

Can bookings be taken over the phone?

Self-guided visits for school groups are available Wednesday – Friday, 10am-5pm. 

A limited number of exhibition tours with workshops is available for school groups on Mondays and Tuesdays, when the Gallery is closed to the public, enabling social distancing to be observed. 

To book a visit or workshop please download a group booking form and email it to the Learning team.

Is there a charge for school or community groups to visit ticketed exhibiitons?

Thanks to the generosity of our sponsors, admission to our ticketed exhibitions is complimentary for formal education and community groups.

In order to continue to offer these opportunities we kindly request your support by providing feedback following your visit.

Is there a charge for workshops?

Exhibition-related practical workshops are delivered by the Learning team and are complimentary with materials included. These sessions are also available remotely or as an offsite classroom activity. Please see details here, and contact education@saatchigallery.com for further information.

We also offer bespoke artist-led workshops for school and community groups upon request starting at £100 per hour. To discuss your group’s requirements, please email education@saatchigallery.com

My group is arriving by coach. Where can the coach drop-off and pick-up?

Lower Sloane Street within the double and single yellow lines. (No parking Mon-Sat 7am to 7pm / No loading Mon-Fri 7am to 10am and 4pm to 7pm)

Royal Hospital Road within the double and single yellow lines. (No parking Mon-Sat between midnight – 8.30am and 6.30pm to midnight and no parking Sunday at any time)

Coaches must not obstruct traffic or cause congestion at any time.

Where loading is permitted coaches can stop for up to 30 minutes observation time before passengers arrive and then remain while boarding activity is occurring, without penalty.

Where loading is not permitted coaches may remain only while activity is taking place (please note if passengers are not seen to be boarding or alighting there is a risk of penalty)

For more information please go to: https://tfl.gov.uk/info-for/coach-drivers/advice-for-drivers

What precautions are in place to enable the safety of school and community groups during the COVID-19 pandemic?

School groups can arrive in a class cohort but will be asked to travel around the Gallery in groups no larger than 6 and wear a face covering throughout (unless exempt).

Teachers/Group Leaders are requested to check in with the NHS’s Test and Trace App upon arrival.

JR: Chronicles tours and workshops are available to book for school and community groups in strictly limited numbers in their consistent group bubbles from Monday-Friday, between 10.00 and 15.00. This will be reviewed in line with government advice.

Self-guided visits are available Wednesday-Friday. School parties can arrive in a class cohort but will be asked to travel around the Gallery in groups no larger than 6 until further relaxation of regulations.

Additional cleaning of learning spaces and materials will be undertaken between groups.

We are currently not able to offer lunchroom facilities.

Our cloakroom is currently closed. Only small bags will be permitted into the Gallery and these must be carried safely at all times.

Work produced by students can be submitted by their teacher/group leader to education@saatchigallery.com or via Direct Message to our Instagram account: https://www.instagram.com/saatchigallery_learning

Please note that for students under 18, a permissions form completed by a parent/guardian is required.

Please see further information here.

Saatchi Gallery is delighted to be able to offer the opportunity to share work produced by students in response to our exhibitions with the visiting public in our Learning Gallery.

If you would like to enquire about availability, please contact education@saatchigallery.com

Please see further information here.

Do you run a public events programme for adults?

Due to the ongoing COVID-19 situation, physical events in the Gallery are currently on hold. Please check our social media channels for virtual artist talks and making activities. You can see our archive of Instagram Live talks here.  

In-Gallery talks and workshops will start up again when safe to do so. Please check our website for updates.

I would like to be included on Saatchi Gallery's press release distribution list. How do I sign up?

Please send an email to press@saatchigallery.com

By signing up, you agree to our terms and conditions.

For interview enquires relating to our current and upcoming exhibitions, please contact press@saatchigallery.com

Saatchi Gallery does not directly represent artists who exhibit with us. For press enquiries relating to previously exhibiting artists, please contact their representing commercial gallery.

Please note that Saatchi Gallery does not represent any artists that were in the collection or had exhibited at the gallery.

Therefore, to gain permissions to use an artwork image by the artist, we ask that you send your request to the artist’s representative gallery or the artist directly.

You can visit our Press Page for full press releases and caption sheets of our exhibitions. For image requests, please contact press@saatchigallery.com

I have a question regarding Saatchi Art

Saatchi Gallery no longer has any affiliation with Saatchi Art. Saatchi Gallery remains an entirely separate entity since 2014. Please contact Saatchi Art directly for all enquiries

How do I become a member?

Please fill in the form on this page.

Can I buy membership for someone else?

Yes, it is possible to purchase gift membership by filling in the form on this page.

You have the option of Gift membership being sent directly to the recipient. 

How do I renew my membership?

Membership runs for a calendar year from your start date. If you have a recurring payments subscription you will receive notification to your registered email address that your renewal date is approaching and have the option to cancel.

If you do not have a recurring payments subscription we will send you an email with a link to renew your membership manually by re-entering your card details.

If you have not received an email from us and your membership has expired, please contact us at membership@saatchigallery.com to renew yor membership.

How do I renew a membership that was given to me as a gift?

As you approach the end of your year’s membership, you will receive notification from us via email with the option to renew yourself. 

If you have not received an email from us and your membership has expired, please contact us at membership@saatchigallery.com to renew yor membership.

Can I cancel my membership?

We are extremely grateful for your support of Saatchi Gallery as a Member – it underpins our mission to make contemporary art accessible to all.

You are able to cancel your membership within 14 days of your membership having been accepted, on the condition that you have not used any of your benefits within this period. Notice must be submitted in writing to membership@saatchigallery.com or by post to Saatchi Gallery, Duke of York’s HQ, King’s Road, London SW3 4RY.

Please see Membership Terms and Conditions for full details.

Am I able to use my membership before I receive my card?

Yes, you will receive email confirmation of your membership and a unique membership number that can be used for bookings and purchases until you receive your card.

I've lost my membership card. What should I do?

Please contact our Membership team for assistance: membership@saatchigallery.com

Can I lend my membership card to someone else?

We request that Members respect the Terms and Conditions of their membership and do not lend their cards to non-members. Members provide crucial financial support, allowing us to continue with our ambitious programming.

Do I need to book tickets for exhibitions, or will my membership card allow instant admittance?

In order to manage numbers during the COVID-19 pandemic, all tickets must be booked in advance.

Are other forms of membership available?

A concessionary rate for students (with valid student ID) is available.

A Family membership, for two adults and two children under 18 is also available. 

I am interested in membership on behalf of my company. Do you have a corporate membership category?

Corporate partners are invited to join us as Patrons to support our ambitious programmes, and in return receive bespoke benefits in line with their level of donation.

For a list of current Patrons, please see here. To discuss partnership opportunities, please contact Laura Ucello: laura@saatchigallery.com

Saatchi Gallery does not represent artists and cannot assist with enquiries relating to their work. If you would like to contact an artist whose work is currently on display or has been exhibited at Saatchi Gallery in the past, please contact their representing commercial gallery.

I'd like to suggest an exhibition. Who should I contact?

Saatchi Gallery exhibits contemporary work by emerging artists, both individually and as part of themed group shows. These are generally by invitation but if you would like to submit a proposal, please send a covering letter to admin@saatchigallery.com outlining your project and including sample works, a cv or biography (if applicable) and schedule.

Saatchi Gallery does not represent artists. Saatchi Gallery is a charity that seeks to promote contemporary art and artists through its exhibition programme and activities.

Our events team would be happy to discuss all your event details. 

Please contact: +44 (0) 20 7811 3095 | events@saatchigallery.com

Please see here for full information and to download our current brochure.

Our Events Team will support every step of the way, providing expert project management to ensure that your event is a success.

I would like to work with my own suppliers - is this possible?

Yes

Yes, you can find a list of our preferred suppliers here.

I have a query about an online shop purchase. Who should I contact?

If you are unable to find an answer to your query on our Saatchi Store website, please email saatchistore@saatchigallery.com

I've made an online order. When should I expect to receive it?

Please see here for shipping information and estimated delivery times.

I have received an online purchase and would like to return it. What should I do?

We want you to be entirely happy with your purchase and make every effort to ensure that items reach you in perfect condition. However, if you are unsatisfied with your purchase and would like to request a refund or replacement, please email saatchistore@saatchigallery.com

You can return any unused product to us within 28 days of receiving it, and a refund or replacement will be issued to you within 28 days of receipt of the returned product. Please note, for hygiene reasons, earrings for pierced ears cannot be returned unless they are defective or faulty.

For works or art/limited editions, the returns period is 14 days from the date of delivery.

Please see full Terms and Conditions here.

Vacancies are posted on the Gallery’s LinkedIn account, so please follow us for updates.

Yes. Saatchi Gallery currently works with selected universities on providing placements for students as part of their MA Museum Studies courses, and we are occasionally able to accommodate placements at other times. All internships require 3-months’ commitment.

I have received an online purchase and would like to return it. What should I do?

Saatchi Gallery offers internships in various departments at the gallery, encompassing Learning, Social Media & Communications and Membership. We ask interested candidates to send an email to admin@saatchigallery.com with their CV and a covering letter, indicating the department they would like to apply for.


Learning Department Internship:

  • Assisting the Head of Learning with the Schools Programme by delivering school tours and workshops, as well as assisting with outreach projects and special initiatives
  • Practical duties, such as, ensuring the education room is kept clean and tidy
  • Event assistance for Learning events
  • Processing booking requests, liaising with schools, acting as first point of contact to the education department, exhibition research
  • Maintaining the education database and compiling education resources


Social Media & Communications Internship:

  • Supporting the Media and Communications team as the first point of contact for all media‐related enquiries. 
  • Assisting with press clippings, image requests, press requests, exhibition enquiries, and filming requests
  • Photocopying, scanning, and recording all published features and upcoming features
  • Assisting with the press view for each exhibition
  • Compiling and maintaining marketing databases which includes client press and prospect information including mailing lists and creating PowerPoint presentations for various proposals
  • Creative involvement and support with developing, writing and distributing approved press releases and assisting the Press Officer in approaching the media to pitch for upcoming exhibitions
  • Assisting the Press Department with its daily tasks, general administration, and office management
  • Assisting with the set-up of sponsors’ talks, tours, and workshops


Membership & Administrative Internship:

  • Print and post membership cards, replying to member emails and take payments
  • Set up guided tours and accepting RSVPs for them
  • Use Gallery’s intranet system to create artist, artwork pages for the website and updating current entries
  • Maintain contacts database by subscribing/unsubscribing contacts
  • Regularly research good content and present a list of ideas to the department manager to be considered as future social media posts
  • Help deliver exhibition content such as the catalogue, exhibition guides, labels etc.

CONTACT SAATCHI GALLERY

If you couldn't find an answer for your question above please contact us using the form below:

For press enquiries: press@saatchigallery.com

For general enquiries: admin@saatchigallery.com

For membership enquiries: membership@saatchigallery.com

For school bookings & education related enquiries: education@saatchigallery.com

To contact us by post:
Saatchi Gallery
Duke Of York’s HQ,
King’s Road,
London,
SW3 4RY

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