VISITING SAATCHI GALLERY AS A MEMBER
Although members do not usually need to pre-book, they are able to do so by selecting a Member Ticket on our website and entering their membership number. Some events, such as Saatchi Lates, do require pre-booking a Member Ticket online.
How do I cancel my pre-booked tickets?
If you have a valid ticket and wish to cancel it, you can cancel your tickets by emailing us at admin@saatchigallery.com. Please do let us know, so another Member can visit during that timeslot.
Who can I bring in with me?
This varies by membership type; you’ll also need to book a ticket for each guest:
‘Adult’ means you can visit for free on your own.
‘Student’ means you can visit for free on your own.
‘Family’ means you can bring your registered family member. You can also bring up to two children or grandchildren (17 or under) also living at the same address. Under 6s go free.
GENERAL MEMBERSHIP QUERIES
Can I use my membership before I receive my card?
You can use your membership straight away – you will receive a confirmation email containing your membership number, which you can use to book your Member Tickets and access other membership benefits. Your membership pack, including your membership card, will be posted to you or ready to collect at the Gallery within two weeks of the start of your membership.
I’ve lost my membership card. What should I do?
You can request a new one via email or phone, or just drop by the Gallery next time you visit and they can print you a new card.
Your old card will be canceled to protect against misuse.
Can I lend my membership card to someone else?
No, Membership cards can only be used by the named Member or Associate Family Member.
Members provide vital financial support to Saatchi Gallery so we ask that you please don’t lend your card to non-Members. If you know someone who would enjoy the benefits of membership, why not give a gift membership?
RENEWING YOUR MEMBERSHIP
How do I renew my membership?
Unless you have selected a subscription plan when buying your membership, it will not be renewed automatically. Once your membership expires, you can renew it by logging into your Saatchi Store. Alternatively, you can renew it in person at the Gallery.
GIFT MEMBERSHIPS
How do I renew my gift membership?
Unfortunately, it’s not currently possible to renew gift memberships online. You can either: Email membership@saatchigallery.com or call us on 020 7811 3070 (open daily 10am – 6pm).
Can I arrange for a gift membership to be sent to me, the donor?
Yes, when you choose your delivery options you can choose for the gift membership pack to be sent to you, or directly to the recipient. Buy a gift membership online.
EVENTS, TALKS & DISCUSSIONS
Do I need to book tickets for Saatchi Gallery events, talks and discussions?
Most events, talks and discussions will be ticketed, and members can book Member Tickets online. Please check the respective web pages for further information.
ONLINE SHOP DISCOUNT
Members can use their Saatchi Store discount* in the online shop simply by logging in. To claim your shop discount in the Gallery, just show your membership card at the checkout.
*10% discount on merchandise & books in our Saatchi Gallery Store and 5% discount on all original artworks & limited edition prints courtesy of Saatchi Store. Please note that your discount may not apply to sale or clearance items.
CANCELLING YOUR MEMBERSHIP
How do I cancel my membership?
Support from our Members has never been more important, you are part of a very special community that underpins everything we do.
If you would like to discuss canceling your membership, please send us an email at membership@saatchigallery.com or call us on 020 7811 3070 (open daily 10am – 6pm).
Can my membership be refunded?
No, we do not offer refunds on memberships.
CHANGES TO YOUR MEMBERSHIP
Will my benefits change during my membership?
Saatchi Gallery may add or remove Member benefits from time to time during your Membership. We aim to give you notice when doing so.